Returns & Hygiene Policy

Due to the intimate nature of our products and for the health, safety and confidence of every customer, RBF intimate apparel is final sale once delivered. We do not accept returns or exchanges for change of mind, incorrect size, colour or style selection, personal fit preference, or items that have been worn, washed, altered, damaged after delivery, or removed from their original hygiene packaging.

If you receive an incorrect item, an item damaged in transit, a manufacturing-defective item, or an item materially different from its description, contact RBF within 48 hours of delivery through WhatsApp or the Contact page. Include your order number and clear photographs or an unboxing video showing the issue. Keep the item unused, unwashed, with tags and original packaging intact. Do not return a product without approval.

Approved claims will receive a replacement where stock is available. If a replacement is unavailable, RBF will provide an appropriate refund. RBF will cover reasonable return-delivery costs for approved incorrect, damaged or defective-item claims. Cash-on-Delivery refunds may be issued through bank transfer.

Orders may be cancelled before dispatch. Once dispatched, cancellation may no longer be possible.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.

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